Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. You will receive another email as soon as your order is shipped, which will contain order tracking information.
How can I change/cancel my order?
Unfortunately, once an order has been shipped, it cannot be changed or cancelled. If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it. Please refer to the section on ‘Shipping and Returns’.
How long will it take to receive my order?
Please allow 1-3 business days for handling time. Once you receive a shipping confirmation email, your item (s) will be delivered by the standard shipping method, which takes about 5 – 7 business days. Please refer to the section on ‘Shipping and Returns’.
Can I place an international order?
Unfortunately we cannot currently process international orders.[/accordion_item]
How can I return/exchange my order?
If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it. Return shipping is paid by the buyer. Please refer to the section on ‘Shipping and Returns’.
What are your size conversions?
Our footwear is labeled with US sizes. Please note that we currently offer shoes US sizes from 6 – 10 (full sizes only). Please refer to the section on ‘Size Conversion Chart’.
Is it safe to shop online?
We are proud to offer our customers a fully secure shopping environment. We use PayPal, Visa, Mastercard, Discover, and American Express as our accepted method of payment.
What payment methods do you accept?
We accept the following payment methods:
We do not accept cheques, cash, credit vouchers or international credit cards.
IMPORTANT: Your billing address must exactly match your name, address and postal code exactly as they appear on your credit card statement. This information is used as a part of the validation process for your credit card payment.
Please note that the shipping and billing addresses must be valid U.S. addresses (P.O. boxes are not accepted). Your phone number and email address are also required in case our Customer Contact Center needs to contact you about your order.
Will I be charged sales tax on my order?
We do charge sales tax for online orders. If you return an item for a refund, you will also receive a refund for the taxes paid on the returned item. However, you will not receive a refund for the taxes paid on the shipping fee. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error.